General Terms of Use and Sale (ToS/GCS)

Last updated: February 13, 2026

Original Language: French. In the event of any discrepancy between this English translation and the original French version, the French version shall prevail.

These General Terms and Conditions (hereinafter “ToS/GCS”) govern the use of the Ragalia application and the subscription to associated paid services, published by the company RAGALIA SASU (hereinafter “We” or “Ragalia”).

By creating an account, downloading the application, or subscribing to a plan, you (hereinafter “the User”) accept these conditions without reservation.

1. Definitions

For the clarity of these terms, the following terms are defined as follows:

Application: The software “Ragalia” available on mobile and desktop download platforms.

Device: Any terminal equipment (smartphone, tablet, computer) connected to the internet, under the User’s control, allowing access to the Service.

Persona: The virtual entity (e.g., “Isabelle”) with which the User interacts.

Sensitive Data: Data potentially revealing the User’s emotional or psychological state, or health information, during conversations.

2. Service Description and Hybrid Architecture

Ragalia provides a virtual companion service driven by artificial intelligence.

2.1 Technical Operation & Data (“Local-First” Architecture)

The Service relies on a proprietary unique architecture aiming to maximize privacy:

  • Remote Intelligence (Cloud): Language processing is performed on secured servers. This data is processed on the basis of contractual necessity.
  • Explicit Consent (Sensitive Data): Given the “companion” nature of the service, the User understands and expressly accepts that their interactions may contain sensitive data (emotions, confidences, mental health). The User expressly consents to the momentary processing of this data by the AI strictly to generate a contextual response. This data is processed ephemerally and is subject to no permanent archiving by Ragalia.
  • Local Memory (On Device): Your conversation history and your profile are stored encrypted exclusively on your Device’s memory. Ragalia performs no backup copy (“Zero Retention Policy”).

2.2 AI Warning (“Hallucinations”)

The User acknowledges that the Service uses generative probabilistic models.

  • No Professional Advice: Isabelle is for entertainment purposes. The responses do not constitute medical, legal, or financial advice in any way. In case of real distress, the User must consult a competent health professional.
  • Accuracy: The AI may generate factually incorrect or biased information (“hallucinations”). The User is solely responsible for the interpretation and use they make of this content.

3. Account and Security

3.1 Access

Use of the Service is reserved for natural persons of legal age (18 years or older).

3.2 Security

The User is responsible for the security of their Device and the confidentiality of their credentials. Any action performed via the User’s account is deemed to be performed by them.

4. Financial Conditions (GCS)

Access to advanced features requires a paid subscription (“Premium”).

4.1 Price and Fee Revision

Prices are indicated in Euros (€) including all taxes (VAT). Payment is due immediately.

Price Revision: Ragalia reserves the right to modify the price of subscriptions. In the event of a price increase, the User will be informed at least thirty (30) days before the renewal. The User may terminate their subscription without charge before the new rate enters into force. Failing this, the new rate will apply.

4.2 Renewal and Termination

  • Automatic Renewal: The subscription renews automatically for a duration identical to that subscribed (e.g., monthly or annual).
  • Termination: The User may terminate at any time from the application settings or their store (Apple/Google). Termination takes effect at the end of the current period. Any month started is due.

4.3 Prior Information (Chatel Law)

For any subscription with a duration greater than one month, in accordance with Article L215-1 of the French Consumer Code, Ragalia will inform the User by dedicated email, no earlier than 3 months and no later than 1 month before the deadline for termination, of the possibility not to renew the contract.

4.4 Waiver of Right of Withdrawal

In accordance with Article L221-28 13° of the French Consumer Code: The User acknowledges and expressly accepts that the execution of the Service begins immediately after the validation of the order and thus expressly waives their right of withdrawal. Consequently, no refund will be granted for the current period.

5. Intellectual Property

5.1 Property of Ragalia

RAGALIA SASU holds all rights and trade secrets regarding:

  • The source code and technical architecture.
  • The Personality Matrix of the Persona (style, narrative, “System Prompts”).
  • The Ragalia brand.

5.2 Property of the User & Derivative Content

The User retains ownership of their conversational data (“Input”) and their local database. However, the User acknowledges that the customization of the Persona (via their memories or settings) confers no intellectual property right over the Persona engine itself, its base personality, or its underlying mechanisms, which remain the exclusive property of Ragalia.

6. Obligations and Prohibitions (Acceptable Use)

It is strictly prohibited to:

  • Automation & Scraping: Use scripts, bots, crawlers, or any other automated means to access the Service, interact with the AI, or extract data (“Data Scraping”).
  • Reverse Engineering & Injection: Attempt to decompile the application, extract “System Prompts,” or practice prompt injection to corrupt the AI’s behavior.
  • Bypassing Filters (Scrubber): Attempt to bypass personal data cleaning mechanisms (Scrubber) or moderation filters.
  • Illicit Content: Use the AI to generate illegal content (child pornography, incitement to hatred, violence, terrorism).

Any breach will result in the immediate suspension of the account without refund and may be subject to legal proceedings.

7. Limitation of Liability

RAGALIA SASU provides the Service under an obligation of means (best-efforts basis).

7.1 Local Data and Backups

  • “Zero Retention” Architecture: Since Ragalia does not hold any copy of your data, it is exclusively the User’s responsibility to perform regular backups of their Device (e.g., via iCloud/Google Drive).
  • Exclusion of Liability: RAGALIA SASU cannot be held liable for the loss or corruption of local data occurring following:
    • Loss, theft, breakage, or malfunction of the Device.
    • Uninstallation of the application or improper handling (e.g., Rooting).

Liability Cap: Except in cases of gross negligence, willful misconduct (dol), or bodily injury, Ragalia’s liability for any proven direct damage is limited to the total amount paid by the User during the twelve (12) months preceding the generating event.

7.2 Force Majeure and Third Parties

Ragalia’s liability cannot be engaged in the event of unavailability due to failures of third-party providers (LLM Providers, Cloud) essential to the Service, or any other case of force majeure.

8. Applicable Law and Mediation

These ToS/GCS are subject to French law.

8.1 Mediation

In the event of a dispute, the User is invited to contact support (support@ragalia.ai). In accordance with the provisions of the French Consumer Code regarding “the consumer dispute mediation process”, after having solicited us and failing a satisfactory response, you have the possibility to use a consumer mediation procedure free of charge with:

CM2C:

8.2 Jurisdiction

Failing amicable resolution, any dispute shall be under the exclusive jurisdiction of the competent French courts.